bet365es Terms and Conditions

These Terms and Conditions ("Terms") form a legally binding agreement between bet365es ("Platform", "we", "us") and the user ("you", "Player"). By using the bet365es website, mobile version, or any of our services, you confirm that you accept all provisions of these Terms.

Please read this entire document carefully before accessing our platform. If you disagree with any part of these Terms, please refrain from using our services.

The following terms are used with specific meanings throughout these Terms:

• Platform: The bet365es website and all associated services, games, and features.
• Player / User: Any person who has registered on bet365es and uses our services.
• Account: A player's personal registered profile that holds their balance, history, and information.
• Bonus: Additional funds or rewards granted by the platform as a promotional offer.
• Wager / Bet: A specific amount of money placed by a player on a game or event.
• Wagering Requirement: The total amount that must be wagered before a bonus becomes withdrawable.
• KYC (Know Your Customer): The identity verification process that ensures the security of financial transactions.

3.1 Registration Requirements

To open an account on bet365es you must be at least 21 years old and provide accurate and complete information. Each player may operate only one account. Any attempt to open multiple accounts will result in all accounts being closed immediately.

3.2 Registration Information

You will be required to provide the following information at the time of registration:

• Full legal name (as per national identity card)
• Date of birth
• Valid email address
• Mobile number
• Information related to your preferred payment method

3.3 Account Security

It is your responsibility to keep your account password and login details strictly confidential. Any activity carried out from your account will be considered entirely your own responsibility. If you notice any suspicious activity, contact our support team immediately.

bet365es is a platform operated exclusively for persons aged 21 and above. We reserve the right to initiate the KYC verification process at any time. The following documents may be required for verification:

• National Identity Card (NID) or valid passport
• Proof of address (utility bill or bank statement)
• Proof of ownership of the payment method

We place the highest importance on protecting minors from gaming. If an account holder is found to be a minor, all related transactions will be cancelled and the account will be permanently closed.

5.1 Deposits

The minimum deposit amount on bet365es is ৳500 (for each payment method). We support the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. Once a deposit is successfully processed, it will be credited to the account instantly.

5.2 Withdrawals

The minimum withdrawal amount is ৳800. Withdrawal requests generally take between 30 minutes and 3 hours to process. The payment account used for withdrawals must be registered in the player's own name.

5.3 Transaction Security

All financial transactions are secured using SSL encryption technology. We ensure safe and transparent transactions through third-party payment processors. If any suspicious transaction is detected, we may request additional information for verification.

6.1 Welcome Bonus

bet365es offers new players a 100% first deposit bonus of up to ৳5,000. A minimum deposit of ৳500 is required to receive this bonus. For example: depositing ৳1,000 earns a ৳1,000 bonus, bringing the total balance to ৳2,000.

6.2 Wagering Requirements

A wagering requirement of 20x (twenty times) applies to the bonus. This means you must complete bets totalling 20 times the bonus amount before it can be withdrawn. Bonus funds will remain separate until the wagering requirement is met.

6.3 General Bonus Terms

• Each promotion is governed by its own separate terms and conditions.
• Claiming the same promotion more than once is prohibited.
• If bonus abuse is detected, the bonus will be cancelled and the account will be closed.
• bet365es reserves the right to modify or cancel any promotion.
• VIP players will receive special benefits across three tiers: Bronze, Silver, and Gold.

7.1 General Gaming Policy

All games on bet365es are operated on the basis of fair play principles. Game outcomes are determined through Random Number Generator (RNG) technology, which is completely impartial and not predetermined.

7.2 Betting Terms

• Once a bet is confirmed, it cannot be changed.
• If a bet remains incomplete due to a technical issue, it will be considered void and the stake will be returned.
• In the case of live betting, if the internet connection is lost, the outcome of the active bet will be determined by the system.
• For cricket betting, the rules specific to BPL, IPL, T20 World Cup, and ICC tournaments apply.

7.3 Game Errors

bet365es reserves the right to cancel any winnings or bonuses obtained as a result of a software error or technical issue. Affected players will be notified as quickly as possible in such situations.

The following activities are strictly prohibited on the bet365es platform. Violation of these prohibitions will result in immediate account closure and forfeiture of funds:

• Money laundering or transacting using illegal funds.
• Operating an account using another person's identity.
• Using bots, automated software, or artificial intelligence to play games.
• Exploiting system vulnerabilities or technical errors for personal gain.
• Bonus abuse or unfairly obtaining promotional benefits.
• Colluding with other players to manipulate the betting system.
• Operating multiple accounts using false information.
• Managing an account on behalf of a third party.

9.1 Suspension by bet365es

bet365es reserves the right to suspend or close any account without notice in the following circumstances:

• Violation of any clause of these Terms.
• Failure to complete KYC verification or providing false information.
• Suspicion of fraudulent or illegal activity.
• Court order or legal obligation.

9.2 Account Closure by the Player

Any player may close their account at their own discretion. To do so, contact our support team via 24/7 live chat or email. Please ensure all applicable withdrawals are completed before closing your account. Visit our Responsible Gaming page for details on the self-exclusion service.

bet365es is committed to providing a continuous and reliable service to the best of its ability. However, our liability is limited in the following areas:

• Losses arising from internet connection failures or the failure of third-party services.
• Service disruptions caused by unforeseen technical issues.
• Software errors by approved third-party game providers.
• Any circumstances beyond our control (force majeure).

Gaming is a form of entertainment. We are not in a position to guarantee the recovery of lost funds. We encourage all players to follow responsible gaming principles.

bet365es believes that gaming should be an enjoyable and safe form of entertainment. We are committed to ensuring the well-being of all our players. To that end, we provide the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending under control.
• Session Limit: Use session time limits to restrict continuous gaming time.
• Self-Exclusion: Take a break from the platform for a set period of time.
• Reality Check: Review your gaming activity at regular intervals.

To learn more about responsible gaming, visit our Responsible Gaming page. For players aged 21 and above only.

bet365es reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will notify players via their registered email, and the date of the update will be displayed on this page.

Continued use of the platform after any changes will be considered acceptance of the new terms and conditions. Please visit this page regularly to stay informed about the latest terms and conditions.

12.1 Contact

If you have any questions or concerns about these terms and conditions, please contact our support team:

• Email: [email protected]
• Support: 24/7 Live Chat (available in Bengali)

Our support team is available around the clock in Bangladesh Standard Time (BST, UTC+6).